House Lead Assistant Job at Providence Support Services Inc, Albuquerque, NM

  • Providence Support Services Inc
  • Albuquerque, NM

Job Description


Salary position 40k

Hiring immediately at in-person interviews. Call (505)814-4765 to schedule yours! Apply online for immediate consideration on Providence Support Services, Inc's website at and see complete job description on the site.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Providence Support Services, Inc. has been providing services to adults who have intellectual, developmental and/or physical disabilities on Medicaid funded waiver programs since November 2006. PSSI employs staff to work in the Community Living Services Supported Living program and Community Integration Services Customized Community Supports program in Bernalillo county. Community integration & interaction are key parts of the programs that are strongly promoted.

PSSI's employees advocate for the individuals they support to raise community awareness & lessen stereotyping of people with disabilities. Employees working in all programs will assist individuals with different levels of abilities in developing the life skills necessary to live their lives to the fullest and make the most out of everyday. Employees assist each individual with daily living skills, medication, cooking, cleaning, grooming/hygiene, medical appointments, health, safety, community activities, transportation, etc.

Experience is not required to work at PSSI in entry level positions. We hire many people that have never worked in the field before. Employees receive training to support adults who have intellectual, developmental and/or physical disabilities before working with individuals and throughout the course of their employment.


Program Participant Needs:

  • Coordinates transportation and staffing for program participants to and from therapies, work, day programs, community activities, appointments, emergency/crisis situations, etc.
  • Provides good customer service to program participants, stakeholders, team members, family members, guardians, etc.
  • Coordinates and takes program participants to all appointments (medical, employment, therapy, etc.), takes necessary forms to all meetings, appointments and trainings to be signed or filled out by the appropriate doctor, therapist, etc., fills out all required documentation for those appointments, turns documentation (appointment forms, prescriptions, etc.) in to the Providence office within a minimum of 24 hours;
  • Ensure program participant's personal needs are met;
  • Ensures menus are followed, and dietary, recreational, social, and personal hygiene needs are met. Trains employees in the facility on all of these items;
  • Follows menus and prepares meals for program participants. Assures the staff in the residences are following menus and preparing meals for program participants;
  • Ensures the rights and confidentiality of program participants are protected;
  • Has access to all program participants' files and information, may update/maintain computer databases with program participants' information, maintains confidentiality in accordance with company policy and state, federal and HIPAA regulations;
  • Assures program participant's medical and program records are reviewed, kept orderly and current, documents filed;
  • Required to document in all company assigned electronic documentation modules including but not limited to Itherapy, Therap, Quickmar, HRIS/payroll/time keeping site, etc.
  • Maintains current First Aid and CPR certification;

Program Participant Personal and Social Activities:

  • Support personal choice & meaningful day for program participants;
  • Attends and participates in Special Olympics events and other community events;

Monitoring Staff:

  • Report suspected neglect, exploitation or abuse of program participants;
  • Provides and coordinates safe and timely direct care service and/or customized community supports day services delivery;
  • Assures all Progress notes, sleep logs, teaching support strategies, MARs, task lists, incident reports, etc. are filled out by yourself and your staff daily when on shift;
  • Schedules and monitors all staff in their facility and monitors customized community supports day services staff in the community. Coordinates and documents work schedule changes, call-ins & training;
  • Reports violation of job descriptions & policies, utilizing disciplinary action process, writing up employees as necessary;
  • Required to review subordinate's documentation in all company assigned electronic documentation modules including but not limited to Itherapy, Therap, Quickmar, HRIS, etc.

Maintenance and Safety of House, Vehicles and Properties:

  • Monitors and schedules maintenance and repairs of the house, vehicles and equipment;
  • Reviews and initials vehicle log book/mileage sheets;
  • Reports neglect or damage to property;
  • Completes, monitors & implements cleanliness of house, including individuals' rooms, and yard, ensuring household supplies are available at all times;
  • Reports any failure of functioning of the vehicle, fixtures, or other to the office immediately and discontinue use until the appropriate repairs have been made;
  • Practices and implements safe house keeping, reporting any safety hazards to the office immediately;
  • Reports any utility failures to the utility companies i.e.: gas, electric, etc. immediately (assure safety of the program participants first) . If during office time, report to the office after assuring the health and safety of the individuals.

All Documents are sent to the Providence Office:

  • Documents other needs, concerns, general progress and sends this information to the PSSI office by e-mail or in writing;
  • Completes all monthly paperwork on time;
  • Completes disaster drills and safety trainings on time;

Food Management:

  • Store healthy, nutritional food for the program participants. Assure there is an ample supply of food and menu items can be made daily;
  • Monitor staff menu planning and reduce waste; Ex: leftovers used first, timely use of produce, etc. Assures that guidelines for food storage and disposal are followed;
  • Manages out to eat following approved restaurants and menu items to be purchased, assures staff are purchasing the same type of items as program participants;

Crisis Intervention Technique:

  • Follow all behavior support plans for program participant;
  • Utilize the Company's approved crisis intervention technique if approved in the behavior support plan;
  • Employees must a step back when a program participant has a challenging event and/or behavior. Restraint is used as a last resort. Utilize restraint only if the program participant is trying to physically hurt themselves, someone else or put themselves in immediate danger.


  • Other duties as assigned;
  • Attends DOH DDSD required trainings, therapy trainings & facility, ISP/IDT & other meetings/community events as scheduled;
  • Must know and follow the current DD Waiver Service Standards;

Safety Sensitive Position:
The House Lead position is a safety sensitive position where the employee holding this position has the responsibility for their own health and safety, as well as, the health and safety of the program participants, their employees, community members, team members and stakeholders. This position has many safety sensitive duties including but not limited to working directly with program participants, assisting with medication, preparing food, managing employees, and operating a motor vehicle regularly for the company. The House Lead a
Working Conditions/Physical Exertion/Dexterity:

  • Works primarily in the residential home and community.
  • May be requested to work other shifts or facilities; Shift times, days, position transfers, and facility assignments may change and occur as necessary and without notice;
  • Must be able to physically perform all job duties. Moderate physical exertion required, including but not limited to bending, sitting, standing, squatting, kneeling, running, walking, climbing stairs, lifting, transferring, participating in sport activities, etc. Must be able to stand and walk continuously;
  • Must be able to lift 25 pounds above the shoulders, 40 lbs. or more repeatedly, and support 70 to 100 pounds;
  • Must be able to move/respond quickly to many difficult situations and handle stressful situations calmly.
  • Ability to relate positively to the program participants and their teams.
  • Able to work directly with program participants including but not limited to challenging behaviors, physical restraint, medical care, personal care, grooming, hygiene, assisting with medication, lifting and transferring through the entirety of the shift;
  • Must be able to safely transfer program participants from chair to car/van, assist with toileting, and other duties related to transfer/ambulation; including rising from and sitting down and laying down positions.
  • Ability to work alone with program participants who are or can become verbally and/or physically aggressive on a daily basis and support them through crisis events.
  • Ability to hear and withstand repetitive noises, sounds, phrases, yelling, screaming, etc.
  • Ability to assist, support, lift and transfer individuals who utilize walkers, wheelchairs and gait belts;
  • Able to perform the essential functions of the job with reasonable accommodation.
  • Able to work independently without constant supervision.
  • Ability to supervise staff, train staff & complete disciplinary process with staff.
  • Good verbal and written communication skills. Good organizational skills. Team player .

Education/Training/Licensure/Other Requirements:

  • Minimum of 1 year experience in DD field/related field preferred;
  • 21 years of age or older (required by company commercial insurance)
  • High School diploma/GED required
  • Must be able to type, have good computer skills and able to navigate the world wide web
  • Must have a clear driving record at hire & throughout the course of employment - with less than 2 moving violations within the last 2 years and & no DUI/DWI's within the last 5 years;
  • Must be able to pass a pre-hire drug/alcohol screen and continue to pass screens throughout the course of employment;
  • Must have and maintain current personal liability auto insurance in your own name or provide proof your name is on the policy at all times while employed;
  • Must have a clear criminal background at hire & throughout the course of employment, including but not limited to COR/EAR check, NM Courts, sex offenders, receiving a clearance letter through DOH CCHSP, etc.;
  • Must have a current valid NM driver's license at hire & throughout the course of employment;
  • Must have your own reliable vehicle throughout the course of employment;
  • Must be able to operate company vehicles, drive for the company and transport program participants in your own vehicle and company vehicle throughout the course of employment;
  • Must comply with all training requirements, including but not limited to DOH state mandated & therapy training;
  • Must be able to wear a mask covering your nose and mouth for the duration of your scheduled shifts when required;

Classification: House Lead Assistant is a Hourly non-exempt position.

Supervises: Direct care employees
Reports to: Program Director, Service Coordinator, House Lead

Providence Support Services, Inc. supports the Americans with Disabilities Act. Please let us know if you require any accommodation to perform the functions of this job. PSSI is an equal opportunity, at will employer.
This job description is meant only to be a guideline and may be modified at any time. It does not constitute an actual or implied contract of employment.


Job Tags

Hourly pay, Full time, Contract work, Immediate start, Work from home, Work alone, Shift work,

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