Customer Service Representative - Bilingual French Job at PrideStaff, Cerritos, CA

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  • PrideStaff
  • Cerritos, CA

Job Description

Job Description

Job Description

Customer Service Representative - Bilingual French for a manufacturer / distributor located in Cerritos CA.

Long Term Temporary with possibility of Hire. Pay rate is $19-26.50/hr, depending on experience. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start.

This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation and providing repair solutions.

Duties:

  • Using LMS/CRM system to search case related information and answer customer questions;
  • Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;
  • Provide excellent customer service experience;
  • Record the communication with customers, ensure accurate information internally and identify any areas for improvement for customer satisfaction;
  • Be able to provide customer service independently and present the optimal service solution to customers;
  • Explains in easy terms how to resolve technical issues.

Requirements:

  • MUST be bilingual in French & English.
  • Associate degree or above.
  • Previous Call Center experience for electronic products preferred.
  • Ability to type 30 words or more per minute.
  • Excellent communication skills.
  • Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
  • Proficient in Microsoft office suite.
  • Ability to maintain a calm, positive attitude.
  • Commitment to provide excellent customer service.
  • Ability to work in a team environment.
  • Ability to solve problems.

Job Tags

Temporary work, Afternoon shift, Monday to Friday,

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