**Customer Care Representative**
Company:
**Job Title:** Customer Care Representative
**Department:** Marketing-Customer Care Center
**Reports To:** Customer Care Team Leads/Customer Care Manager
**Classification:** Part-time, Non-exempt
**Prepared Date:** February 2022
**SUMMARY**
Represent HGO for customers in the Customer Care Centre, in Box Office, and at any external events.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Maintain the highest level of Customer Service with each encounter by having a friendly, professional, and helpful demeanor, paying close attention to detail, and ensuring patrons are handled appropriately and receive personalized attention with each customer interaction.
* Talk and transact with customers by phone, web chat, e-mail, and in Box Office regarding single ticket sales and subscription ticket sales as well as inquiries related to their accounts.
* Assist customers with ticket exchanges, supplying them with new seats and properly documenting the transaction.
* Process donations, additional ticket purchases, duplicate requests and donated tickets via the telephone and email.
* Handle inquiries regarding directions, parking, performance times and dates, and all other opera related questions.
* Prepare and file tickets for Mailing and Will Call.
* Work in the Box Office on scheduled day shifts and performance nights.
* Work all other Customer Care stations as required, at Wortham Theater and other venues.
* Assist other HGO departments and HGOco with various projects and events as needed.
* Help with the set up and take down of equipment, signs and other duties as assigned.
**SPECIAL JOB CHARACTERISTICS**
Non-profit experience preferred. Knowledge of opera and arts preferred, but not required.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**ESSENTIAL JOB REQUIREMENTS**
Must possess superb customer service skills in gathering and verifying subscriber information, responding to inquiries, and explaining company policy in a professional manner. Must be a team player with a positive attitude and a willingness to learn. Attention to detail and strong organizational skills are a must. Evening and weekend work is required as well as the ability to bend, stoop, sit and sometimes lift up to 20lbs.
**APPLICATION INSTRUCTIONS:**
To apply for this position, please visit Houston Grand Operas job board at RESUMES ACCEPTED UNTIL FILLED.
***Houston Grand Opera is an Equal Opportunity Employer. Candidates for employment are considered without regard to race, color, sex, creed, religion, national origin, sexual preference, age, non-job related disability, or marital status** .*
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