Job Description Concierge Travel Experience Counselor III - ( 210000NQ ) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected anywhere, anytime, anyhow and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Joining CWT means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.
In the **Traveler Experience** organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience delivering world-class service to our customers through the channels they prefer. We are on a journey to become the leading digital travel management company and we will get there by moving forward together.
**Position overview**
Traveler Experience (TX) is seeking a positive, energetic, highly-skilled, customer-focused, senior-level travel counselor to join our Concierge shared travel counselor team. This team provides end-to-end, full scope, travel services and beyond for the highest level travelers of our client accounts (C-Level executives, board of directors, executive admins, family members).
**Position Description**
* Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (VIP, Concierge, Relocation and/or other specialized trips and traveler types)
* Proactively offers best options based on client travel policy and requirements for each interaction.
* Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
* Responds to requests (phone, email, chat) promptly, completely, and professionally
* Demonstrates excellent professional customer service and problem resolution skills
* Accurately follows and applies client travel policy based on travel type and client expectations
* Builds rapport and effective at working with third part vendors (airlines, hotels, car service, restaurants, etc.)
* May function as a SME with specific client knowledge and/or serve as the customer point of contact
* May manage first level customer complaints/escalation (pre-travel or on-trip)
* Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally
* Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment
* Proactively assists the team and other team members in resolving problems, learning and research
* Provides new ideas, feedback and out of the box thinking to leadership
* Uses correct grammar during all interaction (email/phone/chat)
* Effectively demonstrates patience, empathy, understanding while controlling the contact
* Must be a Team Player and work cohesively with others internally and externally
* Ability to work and adapt in a constantly changing, fast paced environment
* Expert at selling products that are of commercial value to CWT and contribute to CWTs profitability where it aligns with customer requirements
* Assignments include both routine and non-routine work
#L1-VB1
**Qualifications**
**Position Requirements**
* Experience
+ High School diploma
+ 5+ years of experience working in a customer service environment that includes 5+ years as a travel counselor
* Knowledge, skills and abilities
+ Strong verbal and written communication skills
+ Strong attention to detail
+ Personal ownership and follow through
+ Ability to build strong relationships based on trust and repeated top-notch booking experiences
+ Great active listening and information gathering skills
+ Proactive consultant - solutions oriented and accountable
+ Excellent working knowledge of the travel industry, application of client travel policies, procedures and processes (including complex international reservations and changes)
+ Has specialist skillset and experience as a travel counselor in the areas of VIP, Concierge, Relocation Recruit and/or other specialty travel
+ Highly skilled in Sabre GDS
+ Able to efficiently use current technology and easily adapt to changes in technology as they come. Must be able to thrive in an ever-changing technical environment.
+ Ability to work flexible hours and adjust shift as needed for coverage
+ Microsoft Outlook, Word and Excel
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
**Primary Location**
: US-AK-Dutch Harbor Experience Level : 5 to 7 years
...ensure all activities run smoothly and ensure members are using facilities and equipment in the proper manner. You will also facilitate gym use, including but not limited to set-up, monitoring and tear down of sports leagues and/or special events. Key Responsibilities:...
...We are seeking a talented Digital PPC Specialist to join our dynamic team. As a Digital PPC Specialist at LegalMatch you will be responsible for managing and optimizing PPC campaigns across various platforms such as Google Ads, Bing Ads, and social media channels. You...
**Security Officer** Job ID: 17418 Location: Ketchikan, AK Work Type: Full Time Shift: Variable Shift Length: 8 Hours FTE: 1.00 Benefit Eligibility: Full-time benefits Share: share to e-mail **Job Description****Description** PeaceHealth is seeking...
...markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket. We are looking for a Plant Controller for our Manitowoc, WI facility. The Plant Controller directs the financial affairs of the organization and prepares...
...Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Ithaca, NY Address: 500 S. Meadow Street Pay: $16 - $16.50 / hour Job Posting: 08/26/2024 Job Posting End: 09/...